Privacy Policy

1. Information We Collect

• Personal Details: Name, address, phone number, email address, date of birth, nationality.
• Identification Documents: Passport, government-issued ID, visa (for foreign nationals).
• Booking Information: Room type, check-in/check-out dates, special requests, payment information.
• Online Activity: IP address, browser type, device information, and usage patterns when using our website.
• Feedback or Reviews: Comments, ratings, and responses to surveys or promotions.

2. How We Use Your Information

• To process and confirm your booking.
• To communicate important information regarding your stay.
• To provide personalized services and improve guest experience.
• To comply with legal obligations (e.g., guest registration requirements).
• To manage billing and payments.
• To respond to inquiries, complaints, or customer service requests.

3. Data Sharing and Disclosure

• We do not sell or rent your information.
• We may share your data with service providers (payment processors, IT support, customer service platforms, etc.).
• We may share your data with government authorities where required by law.
• We may share your data with affiliated entities in cases where services are provided through hotel partnerships.
• All third parties are required to handle your data securely and in accordance with privacy regulations.

4. Data Security

• Secure servers and firewalls
• Data encryption (where applicable)
• Limited access to personal information by authorized personnel only

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

• Access your personal information
• Request corrections or updates
• Withdraw consent (where applicable)
• Request deletion of your data
• Object to or restrict data processing

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and collect anonymized data for analytics. You can adjust your browser settings to manage or disable cookies at any time.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.